I facilitated weekly new hire onboarding sessions where participants set up laptops and learned core systems from day one. The original slides are proprietary — this recreation demonstrates the training structure and standup format. Over time, I used learner patterns to anticipate pain points and continuously improve delivery efficiency.

I designed and facilitated in-person sales training for mobile phone retail staff, covering product knowledge, network specifications, and consultative selling techniques. Role-play was central to the experience — it's uncomfortable, but it's what builds real sales confidence. The original slides are proprietary; this recreation demonstrates the training structure and could be adapted for other industries.

I designed, developed, and facilitated a customized professional development session for Van Andel Institute graduate school faculty. The training focused on Universal Design for Learning (UDL) and online affordances, with two core outcomes: apply UDL guidelines to increase flexibility in how content is presented, how students engage, and how they're assessed — and identify at least one UDL strategy to implement in an upcoming course or module.

Through Penn State's ID2ID mentoring program, my team of four set out to move the accessibility conversation from "why it matters" to "how to do it." The result was a public webinar on creating screen-reader-accessible digital content, co-hosted by the Pedagome ID Community and the Blind Institute of Technology.

As an advisory board member for the Education Media Design + Technology master's program, I presented a day-in-the-life of an instructional designer in higher education and provided critical feedback on the program's curriculum.