For my 2016 summer internship with Project C.U.R.E., I worked with a team of interns and staff to create an operations manual (OM) that defined best practices for all five warehouses. My experience in instructional design allowed me to work on bigger picture planning such as the manual’s template, job aids on its maintenance, a style guide, and an amendment process to ensure consistency and sustainability. I also researched and selected a new learning management system (LMS) to meet the organization’s needs: low cost, scalable, and measurable.
- Task Analysis
- Style Guide Creation
- Template Building & Maintenance
- LMS Maintenance